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CASL Compliance Statement

Last updated: 2026-05-13 · v1.0.0

Important Notice About Language

The English version of this CASL Compliance Statement is the single authoritative document. Translations are for convenience only. In any inconsistency, the English text governs.

1. Our Commitment to CASL Compliance

AIOCANA Technologies Inc. (“AIOCANA,” “we,” “us,” “our”) is fully committed to complying with Canada’s Anti-Spam Legislation (CASL, S.C. 2010, c. 23) and its associated regulations (CRTC Electronic Commerce Protection Regulations, SOR/2012-36). We obtain proper consent before sending any Commercial Electronic Message (“CEM”) and maintain rigorous compliance records.

2. What Constitutes a CEM

Under CASL, a Commercial Electronic Message is any electronic message sent to an electronic address (email, SMS, instant message, or similar) that has as one of its purposes encouraging participation in a commercial activity. On the AIOCANA Platform, the following may constitute CEMs:

  • Marketing emails promoting AIOCANA services, features, pricing, or offers;
  • PWA Push Notifications sent via our Progressive Web Application containing promotional content;
  • SMS / text messages containing commercial content (where the feature is active);
  • AI-generated outreach emails sent by AINA (our AI Operations Assistant) on our behalf, including intake follow-ups, architecture proposals, and service recommendations;
  • Transactional messages with a commercial component beyond the core transaction.

Purely transactional or relationship messages (billing receipts, account notifications, security alerts, service status updates) are generally exempt from CASL consent requirements, but must still include identification and contact information.

3. How We Obtain Consent

3.1 Express Consent. We obtain express consent through an explicit opt-in mechanism — an unchecked checkbox that you must actively select before submitting a form. Our express consent covers the following communication channels and purposes, unless you specify otherwise at the point of collection:

  • Email marketing and promotional communications;
  • PWA push notifications containing commercial content;
  • SMS communications where contact information has been provided;
  • AI-generated communications from AINA or other AIOCANA AI assistants;
  • Follow-up communications related to website construction, intake, or service delivery.

Express consent has no expiry under CASL (it remains valid until you withdraw it).

3.2 Implied Consent. In limited circumstances, CASL permits CEMs based on implied consent, such as an existing business relationship or a conspicuous publication of an electronic address without a statement that unsolicited CEMs are not wanted. Implied consent is valid for 2 years after the last purchase or transaction, or 6 months after an inquiry, whichever applies.

3.3 Withdrawal of Consent.You may withdraw consent at any time, for any or all communication channels, by: (a) clicking the “Unsubscribe” link in any email; (b) adjusting notification preferences in your account dashboard; or (c) contacting casl@aiocana.com. We process unsubscribe requests within 10 business days as required by CASL. Withdrawal of consent does not affect the lawfulness of communications sent before withdrawal.

4. Identification in CEMs

Every CEM sent by or on behalf of AIOCANA (including CEMs generated by AI assistants) contains:

  • Clear identification of AIOCANA Technologies Inc. as the sender;
  • Our contact information, including mailing address and email;
  • A functioning unsubscribe mechanism that is free, easy to use, and effective for at least 60 days.

AI-generated CEMs are clearly identified as such where appropriate, and include a note that the message may have been generated or assisted by AI.

5. Consent Record Keeping

AIOCANA maintains detailed electronic records of all consent obtained, including:

  • The date and time consent was given;
  • The method by which consent was obtained (e.g., website checkbox, written form);
  • The specific communication channels and purposes to which consent applies;
  • The version of the consent text displayed at the time consent was obtained;
  • The IP address and session identifier associated with the consent event;
  • The date and time of any withdrawal of consent.

Consent records are retained for the duration of the consent period plus three (3) years after consent is withdrawn or expires, whichever is later. This exceeds the CASL minimum retention requirement.

6. Third-Party Communications

We do not share your email address, phone number, or other contact information with third parties for their marketing purposes without your separate, explicit, express consent. Third-party service providers (e.g., Zoho for email delivery) process CEMs on our behalf and under our instructions only.

7. Contact & Complaints

For questions about our CASL compliance, to withdraw consent, or to report a concern:

CASL Compliance Officer — AIOCANA Technologies Inc.
Ottawa, Ontario, Canada
casl@aiocana.com

You also have the right to report CASL violations to the Canadian Radio-television and Telecommunications Commission (CRTC) at www.crtc.gc.ca.

Version: v1.0.0 — Effective: 2026-05-01 — English is the single authoritative language.